Booking terms.

Bookings currently go through our Airbnb listing: payment and cancellation terms are Airbnb's. The rules on using the apartment set out below still apply to your stay.

This is a courtesy translation. TheFrench versionis the only legally binding one.

To be reviewed before going live: the cancellation terms and the amounts must match your actual policy and, where applicable, your insurance contract.

1. Purpose

These terms govern the short-term furnished rental of the apartment Nakama House, located inMonteux (84170), with a maximum capacity of 4guests. Making a booking constitutes unreserved acceptance of these terms.

2. Booking and payment

The booking becomes firm once payment is received and the confirmation email has been sent. The minimum stay is 2 nights.

• The stay is paid in full at the time of booking, by bank card, through the secure Stripe platform. No balance remains due on arrival.
• The cleaning fee is €45 per stay.
• The tourist tax, set by the local authority, is€1.10 per person per night. It is collected on behalf of the commune.

The dates you select are held for thirty minutes while you pay. After that, without a completed payment, they become available again.

3. Cancellation by the guest

Default policy proposed here, to be confirmed or replaced with your own.

• More than 30 days before arrival: full refund of the sums paid, excluding any bank charges.
• Between 30 and 7 days before arrival: 30% of the stay amount is retained by the landlord.
• Less than 7 days before arrival, late arrival or early departure: the full stay remains due.

Any cancellation request must be made in writing tobonjour@nakama-house.fr. The date the message is received is the one that counts.

4. Cancellation by the landlord

If the apartment cannot be made available (damage, major breakdown, force majeure), all sums paid are refunded without delay. No other compensation may be claimed.

5. Check-in and check-out

Check-in is self-service from 16:00. Check-out takes place before10:00. The access instructions and the exact address are sent by email a few days before the stay. Any late departure not agreed in advance may be charged as an additional night.

6. Use of the premises

• The number of guests may not exceed 4 people.
• The apartment is strictly non-smoking, balcony included.
• Pets are not allowed.
• Parties and events are not allowed.
• Please respect the neighbours, particularly at night: the residence is occupied all year round.
• The arcade cabinet, the projector and the living-room equipment are provided free of charge and must be used with care.

Failure to observe these rules may lead to immediate termination of the stay, without refund.

7. Damage

The guest is liable for damage caused to the apartment and its furnishings during the stay. Any damage found after departure will be reported within 72 hours, with supporting evidence, and may give rise to a request for reimbursement.

8. Insurance

The guest declares that they are covered by public liability insurance for any damage they may cause. No cancellation insurance is included in the price of the stay.

9. Lost property

Items left behind are kept for one month. They can be sent back at the guest's expense.

10. Complaints and disputes

Any complaint must be sent in writing as soon as possible. Failing an amicable agreement, the dispute falls within the jurisdiction of the French courts. Under article L.612-1 of the French consumer code, consumers may refer the matter free of charge to a consumer mediator.

To be completed: name and contact details of the consumer mediator you are registered with.

11. Personal data

The processing of your data is described in ourprivacy policy.